returns and complaints

Return of goods.

According to the applicable law, you have 14 days to return the goods. To withdraw from the contract: inform us by phone (512 130 006) or by e-mail ( fill in the return/claim form available here. Pack the goods carefully and safely, attach all received accessories and the proof of purchase and send it back to the address. The goods returned by the Customer should be packed in an appropriate way to ensure that the parcel is not damaged during transport. The returned product should be returned in an untouched condition, without any trace of use beyond that necessary to establish the nature, characteristics and functioning of the product. If the consumer exceeds his rights and the goods are reduced in value as a result of his actions, he will be responsible for this.

The customer is obliged to return the goods to the seller immediately, but no later than within 14 days from the day on which he informed the seller of the fact of return. The seller undertakes to return (within 14 days of receiving the package back) all payments made by the customer, including the cost of delivery. In turn, the customer covers the cost of shipping (sending back) the goods to the seller.

Products made to the customer’s special order, not included in the shop’s permanent offer, are not subject to return. In accordance with Article 38 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2014, item 827), an unprefabricated product manufactured according to the consumer’s specifications or to meet his individual needs (e.g. the design, size, colour, etc. has been changed) shall not be returned.

Complaint about the goods.

Physical defects of new goods, visible at the time of receipt of the consignment, should be reported immediately by e-mail ( or by phone (512 130 006)The goods are not in conformity with the contract of sale, in particular if: The goods do not have properties that such goods should have due to the purpose in the sales contract marked or resulting from the circumstances or purpose; The goods do not have the properties that the online store provided; the goods have been released to the Customer in an incomplete state; they are the property of a third party or are subject to the rights of a third party; and if the restriction in the use or disposal of the goods results from a decision or ruling of a competent authority. In case of a defect in the new product, the customer may submit a warranty claim to the seller and demand one of four actions: replacement of the product with a new one, repair of the product, price reduction, withdrawal from the contract – if the defect is significant.

To make a complaint: inform us by phone (512 130 006) or e-mail (, fill in the return/claim form available here. Pack the goods carefully and safely, attach all received accessories and proof of purchase and send it back to the address:

Complaints are considered no later than 14 days from the date of receipt by the online store, of which the customer will be notified by e-mail or telephone. The cost of replacement or repair and shipment of damaged goods is borne by the seller.