FAQ

How to install the board on the wall?

Wall mounting is possible with double-sided foam tape and/or glue or hooks (attached to larger boards) for self-screwing.

You will find a short instructional video at this address:

https://www.youtube.com/watch?v=YYUZbK5lEIU

https://www.youtube.com/watch?v=YYUZbK5lEIU

What's the waiting time for the board?

If the board is available on the store’s website, the waiting time for shipment is from 3 to 10 working days (from the day the payment is credited to the bank account). In the case of order-based boards, the deadline for their completion is set individually and in accordance with the Act on Consumer Rights (Art. 38. 3), they are not subject to reimbursement.

Do all magnets stick to the surface of the boards?

No, not all. Heavy (clay, porcelain) will not stick well to the board surface, they can slide. We recommend using lightweight magnets that have a magnetic material (e.g. magnetic tape) on the reverse side of the element. Strong magnets, e.g. neodymium or ferrite magnets, will also be a good choice.

We recommend magnets, chalk and chalk markers available in our shop in the “accessories for boards” bookmark. We are not responsible for how the boards other than those that we offer work with our magnets, chalk and other accessories.

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What kind of magnets should be used for boards?

We recommend using lightweight magnets that have a magnetic material (e.g. magnetic tape) on the reverse side of the element. Strong magnets, e.g. neodymium or ferrite magnets, will also be a good choice. We recommend magnets available in our store – bookmark “accessories for boards”. We are not responsible for how the magnets other than those that we offer work with our boards.

What kind of chalk to use for boards?

A soft one. We recommend the chalk available in our store – the bookmark “accessories for boards”. We are not responsible for other chalk than the one we offer in our shop.

Is it possible to order a board in a different (than currently available) design/colour/size?

Yes, it is possible. Then the board price is set individually.

What are the board colours available?

Currently the boards are available in seven colours: black, white, light and dark grey, mint, pink and turquise.

Are the boards safe for children?

All paints used in the production of the boards are safe for children, they are certified.

Who pays for the shipment in case of return?

The customer is obliged to pay the cost of returning the goods.

How to contact us?

phone: +48 512 130 006

mail: kreatokidz@gmail.com

facebook: https://www.facebook.com/SwietnieSieSklada/

instagram: www.instagram.com/kreato_kidz

Is it possible to send boards abroad?

It is possible. The price depends on the country of delivery. Please contact us to arrange it.

How much time do I have to return the goods?

14 days. To return the goods follow the procedure described under “returns and complaints”.